Keighley post office to move into WH Smith

Keighley’s main post office is set to move to the town’s WH Smith store.

Campaigners have battled for months to keep provision at the current Towngate site.

But Post Office bosses revealed this week that the branch could relocate within three months.

Union bosses said the decision was a “disaster” for Keighley and they have vowed to continue their fight.

The proposal to resite within WH Smith, in the Airedale Shopping Centre, has been opened up to public consultation.

Post Office Ltd said the new facility would include six serving positions – a mixture of screened and open plan – and would offer the same range of services. Opening hours would be 9am to 5.30pm Monday to Saturday and 11am to 3pm on Sundays.

Roger Gale, the company’s crown network general manager, said: “We are committed to keeping a post office branch in Keighley and to maintaining the same levels of service for our customers.

“We believe the best way for us to do this is to change the way we operate it, so if the move goes ahead it will be run by WH Smith High Street Ltd rather than by us directly.”

He added that there would be no compulsory redundancies due to the move.

“We will be working closely with branch colleagues to ensure their needs are met – whether that is a transfer to the new employer or redeployment in the Post Office,” he said.

“All staff have the legal right to transfer to the potential new operator if they wish.”

Customers and other interested parties are being invited to give their comments on the proposals, and a public forum will be held in the New Year.

The consultation will run until February 3, and the move could take place in March or April.

Comments can be submitted via an online questionnaire at postofficeviews.co.uk, by FREEPOST Your Comments to Post Office Ltd, via e-mail comments@postoffice.co.uk, a customer helpline on 08457 22 33 44 or textphone 08457 22 33 55. People are asked to quote branch code 010306 in all communication.

The Communication Workers Union (CWU) opposes the move, claiming the franchising of the main post office would lead to a vastly inferior service.

David Bowmaker, territorial representative for the CWU, said: “The news this week has come as a real blow to our members.

“And despite what the Post Office says, the public will not get the same service. There will be fewer people serving at counter positions when there is most customer demand.

“We will fight this to the end.”

WH Smith has operated post offices within its stores since 2007 and currently runs over 80 branches.

Comments (18)

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11:27am Wed 11 Dec 13

fred.d says...

if you get more than 6 people in wh smiths at the moment it is over crowded what will happen when its pension day the queue at present at post office stetches out side the door, there will be an extra door to evacuate customers if there is an emergency
if you get more than 6 people in wh smiths at the moment it is over crowded what will happen when its pension day the queue at present at post office stetches out side the door, there will be an extra door to evacuate customers if there is an emergency fred.d

11:31am Wed 11 Dec 13

pjl20 says...

This is quite a coup for the W H Smith retail group, to secure the main post office for a city such as the size of Bradford in one of their stores.

What ever happened to 'Crown Post Offices' ?

Don't the residents of Bradford deserve their own main post office?

With an adult population of at least 300,000 in the Bradford MDC area, I would have thought that this was fully justified in the city.
This is quite a coup for the W H Smith retail group, to secure the main post office for a city such as the size of Bradford in one of their stores. What ever happened to 'Crown Post Offices' ? Don't the residents of Bradford deserve their own main post office? With an adult population of at least 300,000 in the Bradford MDC area, I would have thought that this was fully justified in the city. pjl20

11:33am Wed 11 Dec 13

pjl20 says...

fred.d wrote:
if you get more than 6 people in wh smiths at the moment it is over crowded what will happen when its pension day the queue at present at post office stetches out side the door, there will be an extra door to evacuate customers if there is an emergency
Even Ilkley has a bigger Post Office, just by the entrance to the station.
[quote][p][bold]fred.d[/bold] wrote: if you get more than 6 people in wh smiths at the moment it is over crowded what will happen when its pension day the queue at present at post office stetches out side the door, there will be an extra door to evacuate customers if there is an emergency[/p][/quote]Even Ilkley has a bigger Post Office, just by the entrance to the station. pjl20

10:02pm Wed 11 Dec 13

Kingchaser says...

pjl20 wrote:
This is quite a coup for the W H Smith retail group, to secure the main post office for a city such as the size of Bradford in one of their stores.

What ever happened to 'Crown Post Offices' ?

Don't the residents of Bradford deserve their own main post office?

With an adult population of at least 300,000 in the Bradford MDC area, I would have thought that this was fully justified in the city.
Don't understand this comment. Can't see Bradford even mentioned in the article. Does PlJ know where Keighley is, I wonder? It's over the hill from your leafy posh town Mr Latham! I'm sure your chauffeur will be able to find it!
[quote][p][bold]pjl20[/bold] wrote: This is quite a coup for the W H Smith retail group, to secure the main post office for a city such as the size of Bradford in one of their stores. What ever happened to 'Crown Post Offices' ? Don't the residents of Bradford deserve their own main post office? With an adult population of at least 300,000 in the Bradford MDC area, I would have thought that this was fully justified in the city.[/p][/quote]Don't understand this comment. Can't see Bradford even mentioned in the article. Does PlJ know where Keighley is, I wonder? It's over the hill from your leafy posh town Mr Latham! I'm sure your chauffeur will be able to find it! Kingchaser

10:07pm Wed 11 Dec 13

Little Green Man says...

PJL - finger on the pulse as ever.... :)
PJL - finger on the pulse as ever.... :) Little Green Man

8:13am Thu 12 Dec 13

Mixter says...

fred.d wrote:
if you get more than 6 people in wh smiths at the moment it is over crowded what will happen when its pension day the queue at present at post office stetches out side the door, there will be an extra door to evacuate customers if there is an emergency
I cant see where customers needs come into it. The Post Office offloads having to maintain a premises, and Smiths gain a lot more footfall. OK, it may take you three times longer to conduct your business, but at least you will now be queuing in the warm when you are 'outside'.
Everyones a winner! Arent they?
[quote][p][bold]fred.d[/bold] wrote: if you get more than 6 people in wh smiths at the moment it is over crowded what will happen when its pension day the queue at present at post office stetches out side the door, there will be an extra door to evacuate customers if there is an emergency[/p][/quote]I cant see where customers needs come into it. The Post Office offloads having to maintain a premises, and Smiths gain a lot more footfall. OK, it may take you three times longer to conduct your business, but at least you will now be queuing in the warm when you are 'outside'. Everyones a winner! Arent they? Mixter

8:43am Thu 12 Dec 13

MarkPullen says...

pjl20 wrote:
This is quite a coup for the W H Smith retail group, to secure the main post office for a city such as the size of Bradford in one of their stores.

What ever happened to 'Crown Post Offices' ?

Don't the residents of Bradford deserve their own main post office?

With an adult population of at least 300,000 in the Bradford MDC area, I would have thought that this was fully justified in the city.
Bradford?!?! Bradford?!?!

The story is in the Keighley News about in a small retail unit in Keighley town centre.

Please remember that Keighley, whilst part of BMDC, is a place in its own rights and is actually on maps!
[quote][p][bold]pjl20[/bold] wrote: This is quite a coup for the W H Smith retail group, to secure the main post office for a city such as the size of Bradford in one of their stores. What ever happened to 'Crown Post Offices' ? Don't the residents of Bradford deserve their own main post office? With an adult population of at least 300,000 in the Bradford MDC area, I would have thought that this was fully justified in the city.[/p][/quote]Bradford?!?! Bradford?!?! The story is in the Keighley News about in a small retail unit in Keighley town centre. Please remember that Keighley, whilst part of BMDC, is a place in its own rights and is actually on maps! MarkPullen

4:39pm Thu 12 Dec 13

Mixter says...

MarkPullen wrote:
pjl20 wrote:
This is quite a coup for the W H Smith retail group, to secure the main post office for a city such as the size of Bradford in one of their stores.

What ever happened to 'Crown Post Offices' ?

Don't the residents of Bradford deserve their own main post office?

With an adult population of at least 300,000 in the Bradford MDC area, I would have thought that this was fully justified in the city.
Bradford?!?! Bradford?!?!

The story is in the Keighley News about in a small retail unit in Keighley town centre.

Please remember that Keighley, whilst part of BMDC, is a place in its own rights and is actually on maps!
Ah, but on City Hall maps, its pronounced 'Kash-Cow' in reference to its affluent surrounding villages. So anyone can make a mistake!
[quote][p][bold]MarkPullen[/bold] wrote: [quote][p][bold]pjl20[/bold] wrote: This is quite a coup for the W H Smith retail group, to secure the main post office for a city such as the size of Bradford in one of their stores. What ever happened to 'Crown Post Offices' ? Don't the residents of Bradford deserve their own main post office? With an adult population of at least 300,000 in the Bradford MDC area, I would have thought that this was fully justified in the city.[/p][/quote]Bradford?!?! Bradford?!?! The story is in the Keighley News about in a small retail unit in Keighley town centre. Please remember that Keighley, whilst part of BMDC, is a place in its own rights and is actually on maps![/p][/quote]Ah, but on City Hall maps, its pronounced 'Kash-Cow' in reference to its affluent surrounding villages. So anyone can make a mistake! Mixter

4:51pm Thu 12 Dec 13

MarkPullen says...

Mixter wrote:
MarkPullen wrote:
pjl20 wrote:
This is quite a coup for the W H Smith retail group, to secure the main post office for a city such as the size of Bradford in one of their stores.

What ever happened to 'Crown Post Offices' ?

Don't the residents of Bradford deserve their own main post office?

With an adult population of at least 300,000 in the Bradford MDC area, I would have thought that this was fully justified in the city.
Bradford?!?! Bradford?!?!

The story is in the Keighley News about in a small retail unit in Keighley town centre.

Please remember that Keighley, whilst part of BMDC, is a place in its own rights and is actually on maps!
Ah, but on City Hall maps, its pronounced 'Kash-Cow' in reference to its affluent surrounding villages. So anyone can make a mistake!
At least we're still in the West Riding. ;-)
[quote][p][bold]Mixter[/bold] wrote: [quote][p][bold]MarkPullen[/bold] wrote: [quote][p][bold]pjl20[/bold] wrote: This is quite a coup for the W H Smith retail group, to secure the main post office for a city such as the size of Bradford in one of their stores. What ever happened to 'Crown Post Offices' ? Don't the residents of Bradford deserve their own main post office? With an adult population of at least 300,000 in the Bradford MDC area, I would have thought that this was fully justified in the city.[/p][/quote]Bradford?!?! Bradford?!?! The story is in the Keighley News about in a small retail unit in Keighley town centre. Please remember that Keighley, whilst part of BMDC, is a place in its own rights and is actually on maps![/p][/quote]Ah, but on City Hall maps, its pronounced 'Kash-Cow' in reference to its affluent surrounding villages. So anyone can make a mistake![/p][/quote]At least we're still in the West Riding. ;-) MarkPullen

9:12pm Thu 12 Dec 13

Katiery says...

Where in W.H.Smith is there space to locate the main Post Office?
Already customers have to slither sideways past shelves and 'excuse' each other regularly whilst trying to peruse a book purchase.

It's a foolish idea that will likely go ahead no matter what anyone says in the Public Consultation. One more blow and another empty shop for Keighley. Space for yet another Charity, Phone or Take-away food shop, no doubt.
Where in W.H.Smith is there space to locate the main Post Office? Already customers have to slither sideways past shelves and 'excuse' each other regularly whilst trying to peruse a book purchase. It's a foolish idea that will likely go ahead no matter what anyone says in the Public Consultation. One more blow and another empty shop for Keighley. Space for yet another Charity, Phone or Take-away food shop, no doubt. Katiery

12:12pm Fri 13 Dec 13

dennisnilsen says...

Skipton's PO is in with Subway, think yourselves lucky...
Skipton's PO is in with Subway, think yourselves lucky... dennisnilsen

7:36pm Fri 13 Dec 13

Little Green Man says...

The time it takes to order a sandwich in Subway is probably almost as long as the average queue in the post office - if they can get it all in sync it could work out quite well...
The time it takes to order a sandwich in Subway is probably almost as long as the average queue in the post office - if they can get it all in sync it could work out quite well... Little Green Man

7:37pm Fri 13 Dec 13

Little Green Man says...

If fact, two birds with one stone and all that, considering the recent story about Burger King moving in - that could also work as a partnership...
If fact, two birds with one stone and all that, considering the recent story about Burger King moving in - that could also work as a partnership... Little Green Man

4:10pm Sat 14 Dec 13

Kingchaser says...

Excellent potential politician is PJL. He drops a clanger, mixing up Keighley and Bradford and, when it's pointed out, he goes silent. If only he was a member of either Labour or a Conservative then he might get himself elected. Instead, he's a member of a tiny parochial single-issue group. So he won't.

However, we do know how to get him to shut up now....just wait for his next mistake and point it out.....get's him scurrying off back to Ilkley pronto!
Excellent potential politician is PJL. He drops a clanger, mixing up Keighley and Bradford and, when it's pointed out, he goes silent. If only he was a member of either Labour or a Conservative then he might get himself elected. Instead, he's a member of a tiny parochial single-issue group. So he won't. However, we do know how to get him to shut up now....just wait for his next mistake and point it out.....get's him scurrying off back to Ilkley pronto! Kingchaser

10:50am Sun 15 Dec 13

schroeder says...

MarkPullen wrote:
pjl20 wrote:
This is quite a coup for the W H Smith retail group, to secure the main post office for a city such as the size of Bradford in one of their stores.

What ever happened to 'Crown Post Offices' ?

Don't the residents of Bradford deserve their own main post office?

With an adult population of at least 300,000 in the Bradford MDC area, I would have thought that this was fully justified in the city.
Bradford?!?! Bradford?!?!

The story is in the Keighley News about in a small retail unit in Keighley town centre.

Please remember that Keighley, whilst part of BMDC, is a place in its own rights and is actually on maps!
on maps for the wrong reason..
[quote][p][bold]MarkPullen[/bold] wrote: [quote][p][bold]pjl20[/bold] wrote: This is quite a coup for the W H Smith retail group, to secure the main post office for a city such as the size of Bradford in one of their stores. What ever happened to 'Crown Post Offices' ? Don't the residents of Bradford deserve their own main post office? With an adult population of at least 300,000 in the Bradford MDC area, I would have thought that this was fully justified in the city.[/p][/quote]Bradford?!?! Bradford?!?! The story is in the Keighley News about in a small retail unit in Keighley town centre. Please remember that Keighley, whilst part of BMDC, is a place in its own rights and is actually on maps![/p][/quote]on maps for the wrong reason.. schroeder

10:55am Sun 15 Dec 13

schroeder says...

The cues in the Post Office got quite large at times and WH Smiths is too small as it is... I'll definitely start using a different one.
The cues in the Post Office got quite large at times and WH Smiths is too small as it is... I'll definitely start using a different one. schroeder

8:56pm Mon 16 Dec 13

dennisnilsen says...

schroeder wrote:
The cues in the Post Office got quite large at times and WH Smiths is too small as it is... I'll definitely start using a different one.
There's a snooker table in there too? No wonder there's no room for a post office.
[quote][p][bold]schroeder[/bold] wrote: The cues in the Post Office got quite large at times and WH Smiths is too small as it is... I'll definitely start using a different one.[/p][/quote]There's a snooker table in there too? No wonder there's no room for a post office. dennisnilsen

11:44am Tue 17 Dec 13

Mixter says...

Id say there was also too many racks in there for comfort, making the aisles narrower.
Id say there was also too many racks in there for comfort, making the aisles narrower. Mixter

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