Keighley Live-at-home scheme gets top marks

A support service run by Keighley social housing landlord Incommunities has earned top marks for its work.

The initiative, which aims to help older people live independently in their own homes, has achieved an A grade from the Quality Assessment Framework.

The service – provided under a contract with Bradford Council – offers a package of support, advice and information.

Clients are closely consulted on the level and nature of help they would like.

Assessors, who made on-site visits and carried out interviews with users and a customer survey, praised the “proactive” approach by the service to involve clients and highlighted the expertise and motivation of staff.

Geraldine Howley, Incommunities group chief executive, said: “This top rating, which covered all standards in the assessment, is a terrific achievement and demonstrates how staff are working so effectively to improve the lives of our older customers.”

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