Airedale Hospital praised in maternity care

Keighley News: Stacey Hunter, Airedale Hospital’s director of operations Stacey Hunter, Airedale Hospital’s director of operations

Airedale Hospital has scored above the national average in a survey of maternity services.

It notched up 82 points for its birthing unit and labour and post-natal wards in the NHS Friends and Family Test (FFT).

Post-natal community services achieved 89, while ante-natal services scored 74. The scoring system ranges from -100 to 100, depending on the ratings given by patients.

New and expectant mums were given an FFT questionnaire at different stages of their maternity care, and each element was scored based on how likely the person would be to recommend the service to friends and family.

“The real strength of the Friends and Family Test is it ensures the voices of patients and their families are heard – putting people at the centre of their local NHS and enabling them to help shape better services much faster than more traditional survey methods,” said Rob Dearden, director of nursing at Airedale NHS Foundation Trust.

“Comments and scores for various stages of care are rapidly available to our maternity team, so practical action can be taken to address problems that concern new and expectant mums, while positive comments are very important in maintaining the morale of hard-working staff.

“From ward to board, colleagues can look at the results of the Friends and Family Test and better understand how our maternity services are experienced by mothers and how improvements can be made.”

The FFT was introduced in April last year and extended to maternity services in October.

In addition to the points score, mums were also able to make comments, and in Airedale’s case these ranged from a “friendly service providing lots of information” to “excellent care from very supportive staff”.

The full FFT data is published on the NHS Choices’ nhs.uk website.

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