High marks for Airedale Hospital

Keighley News: Rob Dearden  Director of Nursing at Airedale NHS Foundation Trust says they are not ‘complacent’ about survey results Rob Dearden Director of Nursing at Airedale NHS Foundation Trust says they are not ‘complacent’ about survey results

Most patients referred to Airedale Hospital feel they are treated with dignity and respect, a new survey has shown.

The latest inpatient department survey published by the Care Quality Commission rates the hospital highly in several areas.

A selection of adults who had stayed overnight at Airedale in August last year were asked for their views on different aspects of the care and treatment they received.

Nationally 156 acute and specialist NHS trusts were involved, and they were marked out of 10 in each category.

Airedale had an above-average response rate of 50 per cent.

The trust scored 8.8 for patient dignity and respect and for satisfaction with the length of time on the waiting list after referral for treatment. And fewer respondents compared to the previous year had their admission date changed.

The number of patients happy that their hospital specialist had been given all the necessary information by their GP was also high, at 9.3.

People’s confidence in the doctors treating them scored 8.9.

Satisfaction with the choice of food was also marked at 8.9.

One area in which Airedale’s performance worsened was in relation to staff discussions with patients about whether they needed additional equipment or adaptations in their home, which dropped from 8.9 to 7.3. Rob Dearden, director of nursing at Airedale NHS Foundation Trust, said that overall he was pleased with the results.

He added: “We are reassured that this survey shows the majority of patients who are referred to our hospital are satisfied that we treat them with dignity and respect, but we are not complacent.

“There are still areas that we need to improve and we have set up a dedicated task group to focus on this.

“This survey is only one of the tools we have to improve patient experience and performance.

“We also carry out our own ‘real time survey’, respond to comments made on NHS Choices and use the ‘friends and family test’ so we can respond quickly to address any problems as they arise.”

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