A KEIGHLEY couple were invited to visit a company that deals extensively with older customers to offer their views on how the firm engages with its clients.

Peter and Margaret Calderwood, from Riddlesden, were asked if they would like to drop in to Companion Stairlifts earlier this month, (June) as part of a Bring Your Grandparents to Work Day.

Mr and Mrs Calderwood's granddaughter, Joely Carr, works in the company's new business development team.

The couple said they felt the Companion associates they listened to were "courteous", and knew when to bring calls to an end without appearing pushy.

Mrs Calderwood said: “We’d be very happy to receive calls like these ourselves."

Companion provides home adaptations such as stairlifts and accessible bathrooms to customers across the UK.

As many of its clients are aged 70 and older, the business says it felt that grandparents of its staff would be able to provide valuable advice about the way the company handles communications ranging from telephone enquiries to websites and brochures.

Claire Brophy, managing director of the Leeds-based firm, said: “Once we introduced the idea of a Bring Your Grandparents to Work Day our team really got behind it, inviting their relatives to spend some time with us.

"We had five grandparents join us for an afternoon, listening in to calls then giving us their thoughts about our brochures and website.

"It was a fabulous day and lovely to meet our team’s extended family. Everyone thoroughly enjoyed it.”