A Keighley kitchen company is being investigated after several outraged customers complained about standards of service.

A spokesman for West Yorkshire Trading Standards said it had received over ten complaints about Simply Kitchens, at the old MFI premises, on Alston Retail Park.

Two families have contacted the Keighley News after paying thousands of pounds at the store only to have faulty goods delivered.

When the customers tried to complain, they struggled to speak to a manager or have the faulty items replaced.

Trevor and Dawn Smith, from Holme Lane, in Sutton, spent £2,800 on a kitchen at the beginning of May and have been unable to cook in it since. Mrs Smith said: “It is ridiculous, we have been without a kitchen for nearly two months. We cannot eat properly.”

Mr Smith, a healthcare worker at Airedale Hospital, said: “We are still waiting for certain parts to come, it is just silly bits and pieces but they are not there and you need them to put the thing up. We have asked for them to be delivered, then you get sent the wrong thing and have to go through the whole process again.

“The person who came to do the measurements for the kitchen has done it wrong, we could have fitted another 500mm cupboard in, and the instructions were sent in Italian — I don’t speak Italian.

“Whenever you try to speak to someone in authority at Simply Kitchens you have no chance — we have been told their head office is in Manchester and in Blackpool, but can’t get hold of anyone there either. What I think about that company is unprintable.”

A second “victim”, Sarah McManus, from Main Road, in Eastburn, spent £3,000 on a kitchen in April but had the wrong parts for a ‘magic corner’ cupboard delivered. The mother-of-two said: “I have phoned the company trying to speak to the management over 60 times and still the situation is a nightmare. The cooker they fitted began leaking heat and melted the fixtures around it — it is dangerous.

“What’s more, the place I bought the kitchen from was called Simply Kitchens, the customer services woman who has called me was from The Kitchen Company and my receipt says Kitchen’s Now. It is getting beyond a joke.”

The showroom manager at Simply Kitchens, Richard Brundrette, said he could not make any comment about the number of complaints made against the company to Trading Standards because he wasn’t aware of them.

He said: “In the case of Sarah McManus, I have sorted her complaint out now and sent someone around to fit everything for her.

“I don’t know about Trevor and Dawn Smith because I don’t remember hearing from them.

“If anyone has a complaint they should contact me and I will do my best to deal with it as quickly as possible.”