A Keighley tenant claims persistent problems with damp in her flat has damaged walls, furniture, clothes and carpets.
Julia Reeder, of North Dean Road, said the matter was meant to have been resolved by workers sent by her landlord months ago.
But the damp returned with a vengeance, leaving clumps of white fungus on walls and a damp smell pervading the two-bedroom Incommunities flat.
Mrs Reeder, 52, who lives in the property with her 27-year-old son, Dwain Duffy, said: “The state of the walls is disgusting.
“I took a day off work when they were supposed to come and have a look at it, but they never turned up. It’s not on.” She added she moved in 13 months ago, and quickly reported a problem with damp. She took two days off from her carer job while workers first came to the flat to repair the walls.
“They were here for two days taking the surface off the wall, so I thought they’d sorted it out,” she said.
However, the damp in the flat’s two bedrooms came back, forcing Mrs Reeder to contact her landlord again on May 8.
She took a day off work on May 12, which was when an Incommunities worker was meant to come and assess the problem. She said she waited until 2.30pm, then phoned the housing association’s office, only to be told the worker could not make it that day.
Mrs Reeder said when she tried to get back in touch with Incommunities to arrange an alternative date, no one answered her calls.
An Incommunities spokes-man, responding to Mrs Reeder’s complaint on Tuesday, said: “We have apologised to the customer for not attending on May 12.
“We have confirmed with the customer we will attend the property today to assess the work needed.
“We will also agree a day and time convenient to the customer when we will carry out the necessary works.”