A NEWLY published inspectors' report says a Keighley nursing home requires improvement.

The Care Quality Commission (CQC) has released its findings following an unannounced inspection of Norwood House, in June.

The inspectors have concluded that while this home, which is based in Greenthwaite Close, is good in the "caring" category it is inadequate in the "well led" section and requires improvement in the "response", "safe" and "effective" categories.

In their report summary, the inspectors state: "When we inspected the service in August/September 2016 we identified one breach of regulation in relation to good governance.

"On this inspection we identified a continued breach of this regulation and two additional breaches in relation to safe care and treatment and need for consent.

"The registered manager had recruited an activities co-ordinator, but this person had not started working at the time of our visit.

"We saw staff sitting with people and there were some activities being offered, however, we concluded more needed to be offered to keep people occupied.

"There was a lack of understanding by staff about the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards which meant the service was not always working within the principles of the MCA.

"Quality assurance systems were in place, however, they were not always effective in identifying areas which required improvement such as care planning, monitoring of food and fluid intake and analysis of accidents."

During their visit the inspectors did also identify and welcome positive aspects to the way the nursing home is run, noting: "Staff were recruited safely and staffing levels were being maintained.

"The service was utilising agency nurses and carers, but were making sure these staff were consistent and knew the people using the service.

"Staff were receiving appropriate training and they told us the training was good and relevant to their role.

"Staff told us they felt supported by the registered manager and were receiving formal supervision where they could discuss their ongoing development needs.

"People who used the service told us they felt safe at Norwood House and we found staff understood the safeguarding process.

"People using the service and relatives spoke highly of the staff and told us they were caring and loving.

"They also said there was a nice atmosphere in the home and relatives said they were always made to feel welcome."

The home's director, Baldev Chaggar, responded: "We take the Care Quality Commission report very seriously and thank them for their feedback.

"We have since made vast improvements and continue to do so whilst working alongside CQC.

"At Norwood House, we know this report does not reflect the true high quality of care we provide at the home.

"We know from the experience of families and friends, our care has always been and will continue to be of paramount importance and this itself is reflected in the report.

"However, we gracefully acknowledge areas of improvements in regards to how we manage our paperwork, and we will work with our staff to ensure we get back our 'good' rating by the next inspection." 

The home provides personal care with nursing for up 31 older people, people with physical disabilities and people living with dementia.