A CROSS Hills care home has retained its ‘Good’ rating across the board following a Care Quality Commission inspection.

The CQC said Townend Close, which cares for up to 39 residents, was safe, effective, caring, well-led and responsive following a visit on two days in September.

Manager Sharon Mackie said everyone at the home, which is run by Anchor, was thrilled because they had worked hard to maintain high standards of care.

She said: “We have worked hard to make Townend Close a good care home but to be given such praise from the regulator is wonderful.

“We are proud of the meals which are made from fresh seasonal ingredients and the high levels of training and support our staff receive.

“We welcome such rigorous inspections and clear ratings so older people and their families can see which homes are the best in the country. We’re so pleased to be classed as a good care home - we’ll be celebrating this success.”

Inspectors received “very positive” feedback from people at the home, who said they felt safe and well cared-for by kind and respectful staff.

The inspectors said: “Relatives were positive about the leadership and management of the service. They praised the team for the good standard of care their family member received.

“Care and support were tailored to each person’s needs and preferences. People and their relatives were involved in developing and reviewing their planned care. Staff had developed positive links with health care professionals, which promoted people’s wellbeing.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interest. The policies and systems in the service supported this practice.”

Inspectors said staff received appropriate training and support, and robust recruitment procedures were in place to ensure staff were suitable.

The report added: “The registered manager led by example to ensure people received a good service. People and staff told us the registered manager was approachable and listened to any concerns they may have.

“All feedback received was used to make continuous improvements to the service.

There were 35 people being cared for by Townend Close at the time of the inspection, including some with dementia.

The inspectors said the staff respected and promoted people’s privacy, dignity and independence, treating them with compassion and respect.

The inspectors added: “People were comfortable and their personal care needs were met. We observed good relationships between people and staff; there was a lot of laughter and banter between them.”