A KEIGHLEY home care company – previously told it required improvement – has received a glowing inspection report.

06 Care Ltd has been given an overall rating of ‘good’ by the Care Quality Commission.

And in relation to whether the service was caring – one of five areas graded by inspectors – it was described as outstanding.

Joanne Ripley, director and registered manager at 06 Care, said she was delighted with the report.

She added: “I’m incredibly proud of the entire staff team.

“To be rated as outstanding in the care domain is a fantastic achievement and a credit to each and every person at 06 Care.”

Fellow director Marc Hollings shared her delight.

He said: “We very much work as a team at 06 Care and our rating reflects the high standards we strive to achieve.”

Inspectors visited the company’s Royd Ings Avenue base last August.

At that time, personal care was being provided to 41 people.

The inspection team said previous improvements had not only been sustained, but had been further developed.

Leadership was described as “exceptional and distinctive”.

The manager and the culture created promoted high-quality, person-centred care.

People were “truly respected and valued as individuals”, said the inspectors.

There was also praise for governance and auditing systems put in place by the company to ensure people received safe care and treatment. As a result of the systems, any shortfalls in the service were being identified and rectified.

The inspection team found that people were “extremely positive” about the manager, who was “highly motivated and dedicated to providing people with the best possible service”.

Staff understood how to keep people in their care safe from harm, and where risks to individuals were identified, “very effective” measures had been put in place to reduce or eliminate those risks.

Safe systems operated to ensure people received their medicines at the correct times.

Tribute was paid to the quality of training and support provided to staff.

People were supported to meet their nutrition, hydration and healthcare needs.

Inspectors added: “People’s care needs were assessed before a service was offered to make sure staff would be able to meet those needs. Personalised care plans were then developed.

“The systems in place made sure people received a very responsive service.

“A complaints procedure was also in place and people said they would speak to staff if they had any concerns.”

The full report can be viewed by searching for 06 Care Ltd on the Care Quality Commission website, at cqc.org.uk.