Are you looking for a new role or an opportunity to get back into work? Do you pride yourself on your customer service or hospitality skills? Do you want to join a company who genuinely puts its employees first, offering full training and open-ended career opportunities?

Then Leeds Bradford Airport could be just the place for you.

Currently recruiting for full and part time roles within Customer Experience and the newly refurbished lounges, this is your chance to make a genuine impact on thousands of passengers as they embark on their dream holidays.

Keighley News: Help lounge guests to truly relax and unwindHelp lounge guests to truly relax and unwind (Image: Leeds Bradford Airport)

Whether that be assisting passengers with reduced mobility with first class customer service or ensuring that the lounge guests have the chance to truly relax and unwind, you will be an integral part of the smooth operation of the airport.

Kate Spink, talent acquisition manager for the airport, tells us of the importance of these roles.

“Our customer experience team have such a huge role to play with ensuring every moment in the airport is seamless for our customers. They will often be the first people to greet our passengers, whether that be on the transfer bus, in the car parks or at the customer service desk as soon as you walk into arrivals.

Keighley News: We pride ourselves on always doing the right thing We pride ourselves on always doing the right thing (Image: Leeds Bradford Airport)

"Our customer experience team are truly a special group of people. Their roles are so varied that no two days are ever the same and the job satisfaction they receive from helping our customers, is genuinely evident.

“We have recently refurbished our lounges creating two top quality spaces for our passengers. The staff that we have working in our lounges are key in helping our customers unwind and get ready for their holidays.

Keighley News: Join the hospitality teamJoin the hospitality team (Image: Leeds Bradford Airport)

"These are true hospitality roles which include; kitchen work, bar work and general catering. We have a hard working and dedicated team that truly want to offer that first class service”

To reward their staff for their hard work and dedication, Leeds Bradford Airport offer some great benefits:

  • Free Parking
  • Pension Scheme
  • Life Assurance
  • Annual Bonus Scheme
  • Family Friendly Benefits
  • Cycle to work
  • Employee Assistance Programme
  • Annual Leave
  • Electric Vehicle Scheme
  • Free Lounge Access
  • Airport Food & Drink Discounts

“Our employees are genuinely what makes Leeds Bradford Airport one of the best and fastest growing airports in the UK.

"We have a one team mentality meaning that no job is too big or too small. We pride ourselves on always doing the right thing and that can be clearly seen throughout our operational customer experience and lounge teams.

Keighley News: Your career can take off at Leeds Bradford AirportYour career can take off at Leeds Bradford Airport (Image: Leeds Bradford Airport)

"We have a number of success stories within the business of people progressing their careers into all sorts of new avenues throughout the airport, and it is our mission to enable our teams to progress in whatever direction they desire.

"Once you’re in the airport, a whole host of new opportunities can be presented to you.”

A customer experience officer your duties will include:

  • To provide excellent customer service to all colleagues and passengers travelling through the airport 
  • To deliver a variety of operational duties including, but not limited to, assisting with the journey of our special assistance customers, bussing operations and safely moving customers' vehicles throughout LBA car parks
  • To operate and monitor the car parking and special assistance computer systems
  • To deal with passengers directly by answering queries throughout their journey in our terminal

Keighley News: We have a ‘one team’ mentality meaning that no job is too big or too smallWe have a ‘one team’ mentality meaning that no job is too big or too small (Image: Leeds Bradford Airport)

As a lounge host your duties will include:

  • To provide excellent customer service and hospitality service to all customers of the lounges 
  • To meet, greet and check all passengers into the lounges
  • To provide a food and drinks service at the tables and to lounge customers as and when required
  • To ensure replenishment of refreshments in all lounges
  • To ensure the lounge is presentable at all times, all tables are cleared and cleaned

Keighley News: Team members deliver a variety of operational duties Team members deliver a variety of operational duties (Image: Leeds-Bradford Airport)

Do you want to hear more about these roles first hand? If so, then Leeds Bradford Airport are running a jobs fair specifically for customer experience and lounge workers on Thursday, July 13, between 10.30am–1.30pm at Britannia Hotel, Bramhope, Leeds, LS16 9JJ.

No appointment necessary, you can turn up on the day and speak to people who do these roles daily, to find out what it’s like to be part of the LBA team.

You can click here to register your interest: Register your interest in LBA Jobs Fair

Alternatively, If any of these roles sound like one you could excel in, please submit your CV to:

In order to be eligible for the role, applicants must have a full five-year checkable work history; full details and dates of all periods of employment/unemployment/education must be given on your CV for the past five years.

Applicant must have a valid passport/drivers licence, and ideally have been resident in the UK for a minimum of five years to obtain security clearance

**Please note all vacancies include weekends and unsociable hours and include a full training programme**