A NEW 'digital platform' has been launched by a housing group.

Manningham Housing Association, which manages homes in Keighley and Bradford, has introduced the MyMHA portal.

Tenants can now carry out a range of tasks online – including paying their rent, booking repairs and checking due dates for gas and electricity safety checks.

There is also a 'chatbot' facility, which can answer tenants' questions and offer advice.

Ulfat Hussain, the association's deputy chief executive and director of operations, said: "MyMHA is the latest stage in the roll-out of our ambitious digital strategy.

"There has been a seismic shift in how our customers access services and we have sought to respond to this change.

"We have previously worked on the assumption that our customers preferred to come into the office, often to pay their rent, but that has changed.

"Thanks to our new digital portal, everyone can now access many more services online – but may still visit our head office if they would prefer a face-to-face meeting.

"The chatbot facility, together with our recently-revamped and upgraded website, is cutting edge and provides instant answers to queries – including a selection of self-help videos.

"We have also included a live-chat facility."